Privacy Policy

1. Introduction

ChurchCast ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our church management platform, including our mobile applications, web dashboard, and backend services.

ChurchCast is developed, owned and operated by Raltech and Casadev, both of which are registered under the Data Protection Act. We are committed to complying with all applicable data protection laws and regulations to ensure your personal information is handled with the highest standards of privacy and security.

By using ChurchCast, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• • Name, email address, phone number, and contact information
• • Church membership information and roles
• • Financial information for donations and tithe tracking
• • Prayer requests and spiritual content
• • Profile photos and media uploads
• • Authentication information (Firebase Auth, Google, Apple Sign-In)

2.2 Usage Information

We automatically collect information about your use of our services:

• • Device information (device type, operating system, browser)
• • Usage patterns and feature interactions
• • Location information (with your permission)
• • Audio playback data for sermon listening
• • Push notification preferences

2.3 Technical Information

Our services automatically collect technical information:

• • IP addresses and session data
• • Database query logs and API usage
• • Firebase Analytics and Crashlytics data
• • WebSocket connection information

3. How We Use Your Information

We use the collected information for the following purposes:

• • Provide and maintain our church management services
• • Process donations and financial transactions
• • Send notifications about church events and announcements
• • Facilitate communication between church members
• • Generate reports and analytics for church administrators
• • Improve our services and develop new features
• • Ensure security and prevent fraud
• • Comply with legal obligations

3.1 Free Trial Data Handling

For churches using our free trial (Professional Plan only):

• • Trial data is stored in the same secure, isolated database as paid subscriptions
• • Mobile app features are disabled during trial period
• • Full data access is maintained throughout the trial
• • Data is retained after trial expiration for potential subscription upgrade
• • Churches can request data deletion if they choose not to subscribe

4. Data Security

4.1 Data Isolation and Privacy

ChurchCast employs advanced data isolation techniques to ensure maximum security and privacy:

• • Complete data separation between churches
• • Your church's data cannot be accessed by other churches
• • Zero cross-contamination of data between churches
• • Independent backup and recovery systems

4.2 Security Measures

We implement comprehensive security measures to protect your information:

• • End-to-end encryption for sensitive data
• • Multi-factor authentication and secure session management
• • Regular security audits and vulnerability assessments
• • Enterprise-grade cloud infrastructure
• • Rate limiting and DDoS protection
• • GDPR and data protection compliance measures
• • Advanced access controls and monitoring

4.3 Privacy Benefits

Our security architecture provides several privacy benefits:

• • Enhanced compliance with data protection regulations
• • Customizable data retention policies per church
• • Reduced risk of data breaches affecting multiple churches
• • Secure data migration and export capabilities

5. Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise disclose your personal information or your church's data to third parties. We may share information only in the following limited circumstances:

• • With your church administrators as necessary for church management functions
• • With essential service providers who assist in our operations (e.g., Firebase for authentication, payment processors for transactions) — these providers are contractually bound to protect your data and may only use it for the specific services they provide to ChurchCast
• • When required by applicable law, regulation, or valid legal process (e.g., court order, subpoena, or government request). In such cases, we will notify the affected church promptly unless prohibited from doing so by law
• • To protect the rights, property, or safety of ChurchCast, our users, or the public
• • With your explicit, informed consent

Important: ChurchCast will never share church member data with advertisers, marketing companies, or any other third party for commercial purposes. Your congregation's information is yours alone.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• • Access and update your personal information
• • Delete your account and associated data
• • Opt-out of marketing communications
• • Control push notification settings
• • Request data portability and export
• • Revoke location permissions

6.1 Data Ownership

Your church retains full ownership of all data entered into or generated through the ChurchCast platform. This includes, but is not limited to, member records, financial data, donation history, media content, communication logs, and any other information created by your church or its members. ChurchCast does not claim any ownership rights over your data.

6.2 Data Export

Churches may request a complete export of their data at any time, whether during an active subscription or upon termination of service. We provide data exports in standard, machine-readable formats (e.g., CSV, JSON) at no additional charge.

• • During subscription: Request a full or partial data export at any time through your admin dashboard or by contacting support
• • Upon termination: ChurchCast will provide a complete data export within 30 days of your request. Your data is not ours — we are committed to ensuring you always have access to it
• • Data retention after termination: We retain your data for 90 days following termination to allow for retrieval. After this period, all data is permanently and irreversibly deleted from our systems, unless a longer retention period is required by law

7. Advertising

7.1 Our Advertising Model

ChurchCast operates its own internal advertising service. Certain subscription plans may include advertisements within the mobile application. These ads are managed entirely by ChurchCast — we do not use Google Ads, Google AdSense, or any third-party advertising networks or tracking services.

Our advertising model works as follows:

• • Businesses and organisations pay ChurchCast directly to display their products and services within church apps
• • Ads are served through ChurchCast's own infrastructure — no third-party ad networks are involved
• • Advertisers receive only aggregated, anonymous performance metrics about their campaigns (e.g., impression counts, click-through rates)
• • Advertisers never receive any personal information about church members or users

7.2 Member Data and Advertising

We are committed to protecting your members' privacy in relation to advertising:

• • No member data sharing: We do not share, sell, or disclose any member information (including names, contact details, demographics, giving records, or behavioural data) with advertisers or any third party
• • No third-party tracking: We do not use third-party tracking pixels, cookies, or SDKs for advertising purposes. There are no Google Analytics, Facebook Pixel, or similar tracking tools embedded in our advertising system
• • No behavioural profiling: We do not create user profiles or perform behavioural targeting for advertising purposes. Ads are displayed uniformly and are not personalised based on member data

7.3 Advertising Controls

You have the following options regarding advertisements:

• • Upgrade to an ad-free subscription plan to remove all advertisements from your church's app
• • Contact support if you have concerns about specific advertisements being displayed

8. Third-Party Services

ChurchCast integrates with third-party services that have their own privacy policies:

• • Firebase (Google) for authentication and analytics
• • Google Sign-In and Apple Sign-In
• • Payment processors for donation handling
• • YouTube for video content
• • Push notification services

9. Children's Privacy

The ChurchCast mobile application is not intended for children under 13. We do not knowingly collect personal information directly from children under 13 through the mobile app. If we become aware that we have collected personal information from a child under 13 through the mobile app, we will take the necessary steps to delete it.

However, church administrators may record membership information for children through the admin portal as part of legitimate church management activities. In such cases:

• • Parents or guardians must provide consent for data collection
• • Children's data is handled with extra care and security
• • Access to children's information is restricted to authorized church staff
• • Parents/guardians have the right to review, modify, or delete their child's information

10. Cookies and Tracking Technologies

10.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, provide analytics, and enable certain features.

10.2 Types of Cookies We Use

Necessary Cookies

Essential for the website to function properly. These cookies enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

• • Session management and authentication
• • Security and fraud prevention
• • Load balancing and performance optimization
• • Accessibility preferences

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

• • Google Analytics for website usage statistics
• • Page views, bounce rates, and user flow analysis
• • Performance monitoring and optimization
• • A/B testing and feature usage tracking

Marketing Cookies

ChurchCast does not use third-party advertising cookies or retargeting tools. We may use minimal first-party cookies for:

• • Social media integration and sharing buttons
• • Measuring effectiveness of our own communications

Live Chat Cookies

Enable our live chat support feature powered by Tawk.to to provide customer assistance and maintain chat sessions.

• • Chat session management and history
• • Visitor identification for returning users
• • Chat preferences and settings
• • Support ticket tracking and follow-up

10.3 Managing Cookie Preferences

You can control cookie settings through our cookie consent banner that appears when you first visit our website. You can:

• • Accept all cookies for the full website experience
• • Choose only necessary cookies for basic functionality
• • Customize your preferences for each cookie category
• • Change your preferences at any time

10.4 Browser Cookie Controls

Most web browsers allow you to control cookies through their settings. You can usually find these controls in the "Options" or "Preferences" menu. However, please note that disabling cookies may affect website functionality.

10.5 Third-Party Cookies

Some cookies are set by third-party services that appear on our pages, including:

• • Tawk.to: Live chat functionality and support
• • Google Analytics: Website analytics and performance
• • Social Media Platforms: Social sharing and integration
• • Payment Processors: Secure payment processing

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

11. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the new Privacy Policy.